Privacy Policy

Metro Brands Limited (hereinafter mentioned as MBL) respect your privacy. This Privacy Policy outlines the manner your data is collected and used by MBL. You are advised to please read the Privacy Policy carefully. By accessing the services provided by MBL you agree to the collection and use of your data by MBL in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this statement, you can contact at +91 7977311089 (Monday to Friday) 10:00AM to 5:00PM or send us an email at customercare@metroshoes.com The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by MBL or to the people that are not engaged, employed or managed by MBL.

Through this Document, We Wish to Make you:

Feel at ease while using our websites.
Feel confident while sharing information with us.
Aware that you may contact us with your questions or concerns about privacy on this website.
Aware that by using our websites you are agreeing to the collection of certain data.

Information that may be collected from You:

MBL collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website.

We take customer data privacy very seriously. Kindly, note that metroshoes.com does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does metobrands.com have access to, or store, your complete card account information.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from "cookies" sent to your browser from web server cookies stored on your hard drive, including but not limited to:

Computer-identification information.
IP address, assigned to the computer which you use.
The domain server through which you access our service.
The type of computer you're using.
The type of web browser you're using.

While you are transacting on our website personally identifiable information collected about you may include:

First and last name;
Email addresses;
Contact details including phone numbers;
PIN/ZIP code;
Demographic profile (like your age, gender, occupation, education, address, etc.) ); and
Personal preferences and interests (such as books, movies, music and so on);

We may also collect the following information about:

The pages you visit/access.
The links you click on our website.
The number of times you access the page.
Things you view, add to bag, add to wish list/Cart.
and
Your opinion on services, products, features on our websites.

Termination of your own Account:

You may terminate your account at any time by writing to us at metroshoes.com from the email ID you have used for creating your account login,and mentioning "Please close my metroshoes.com " in the subject line. We will disable access to your account within 5 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.

When / How do we collect the Information?

We will collect anonymous traffic information from you when you visit our website.

We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, etc.) Upon registration users may receive communications from metrobrands.com (e.g. newsletters, updates).
We use this information to contact you about the services you are using on our website and services in which you have expressed interest.

We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.

You have the option to provide demographic information (such as gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our website.

How is the information used?

We use your contact information to send you:
Registration confirmation.
Special offers.
Changes in the service policies or terms of use.
Event based communications such as order information, renewal notices, invites, reminders etc.
Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

We use your personal information to:

Improve personalized features on our websites to enhance your shopping experience.
To contact you for your account / profile related matters or any other reason as may be necessary.
To provide the services requested by you, for example deliver merchandise ordered by you.
To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:

Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
Recognize your usage privileges to our website.
Administer and manage smooth functioning of our website by diagnosing problems.
Track your session and activities so that we can understand better how people use our website.

Who do we share your information with?

We do not share or rent your information with third parties Agent’s.

Agent’s

We use the services of our enabling partners such as outside shipping companies, to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from metroshoes.com These entities do not retain, store, share or use personally identifiable information for any other purposes.

What choices are available to you regarding collection, use and distribution of your information?

You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to your browser setting and act upon it by yourself.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies.

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by metroshoes.com only and does not cover the use of cookies by any advertisers.

We do use cookies on point of collection pages of email address but we do not use them in emails.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

Metrobrands.com includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the website's homepage, you should contact the website directly for more information.

Voluntary disclosure of information:

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. metroshoes.com reserves the right to send you certain service related communication, considered to be a part of your metroshoes.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

We provide you with the opportunity to opt-out of having your email address used for certain purposes, when we ask for this information.

If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support Mail at metrobrands.com

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

What security procedures are in place to protect information from loss, misuse or alteration?

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

In accordance with Information Technology Act 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:

Name of the Person: Mr.Jaffer Panjwani

Email: jaffer.panjwani@metrobrands.com

How can you correct inaccuracies in the information?

To correct or update any information you have provided, our websites allow you to do it online

Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.

Secure Shopping

Shopping on our website is 100% safe. We use industry standard secure systems to protect your personal and payment information. For your safety, we do not store your complete credit card details or payment information in our systems, and this is directly transmitted securely to the bank for payment processing.

metroshoes.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security metrobrands.com does not store any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.

Safety and Security Tips

Protect your passwords.
Beware of unsolicited e-mail and telephone contacts.
Ensure your Personal Computer is protected
Information Sharing and Disclosures

Amendments

The privacy policy statement is liable to be periodically reviewed. Whenever we revise and modify the policy, the same will be updated online. We request you to visit our privacy policy statement frequently for any updates. Continued use of service will constitute your acknowledgement and acceptance of the terms of the updated policy guidelines. If you do not agree with any changes in the policy, whatsoever, please stop using the application with immediate effect.